Terms and Conditions

1. Introduction

  • Company Information: Charota Brands, located at 81 Selous Avenue, Harare, Zimbabwe.

  • Acceptance of Terms: By accessing or using our website (https://charotabrands.com/) and services, you agree to comply with these Terms and Conditions.

2. Definitions

  • “Services”: Refers to the products and services offered by Charota Brands through our website.

  • “Users”: Individuals or entities accessing or using the Services.

3. User Responsibilities

  • Account Creation: Users must provide accurate information and maintain the confidentiality of their account credentials.

  • Prohibited Activities: Users must not engage in unlawful activities, infringe intellectual property rights, or misuse the platform.

4. Products and Transactions

  • Product Listings: We strive to ensure that all product descriptions and pricing are accurate. However, in the event of any discrepancies, we reserve the right to correct them without prior notice.

  • Purchases: By placing an order, you agree to pay the specified price and comply with our terms.

5. Payments and Fees

  • Payment Processing: Details on accepted payment methods and processing times.

  • Fees: Information on any applicable fees for transactions or services.

6. Shipping and Delivery

  • Shipping Policies: We offer various shipping methods. Delivery times and costs will be provided at checkout.

  • Risk of Loss: Risk transfers to the buyer upon delivery.

7. Returns and Refunds

  • Return Policy: Conditions under which returns are accepted and the process for refunds.

8. Privacy and Data Protection

  • Data Collection: Explanation of the types of data collected from users.

  • Data Usage: How user data is used and protected.

9. Intellectual Property

  • Ownership: Charota Brands retains ownership of its content, trademarks, and software.

  • User Content: Users grant Charota Brands a license to use content they upload, subject to privacy settings.

10. Limitation of Liability

  • Disclaimer: Charota Brands is not liable for indirect, incidental, or consequential damages arising from the use of the Services.

11. Dispute Resolution

  • Governing Law: These Terms are governed by the laws of Zimbabwe.

  • Arbitration: Disputes will be resolved through arbitration rather than court trials.

12. Modifications

  • Changes to Terms: Charota Brands reserves the right to modify these Terms at any time, with changes effective upon posting.

13. Contact Information